Privacy Policy – Website Privacy Policy

MasterSurgeon, LLC (“MasterSurgeon”) collects personal information when you register or fill out any forms on our site. Because this web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices. Customers may wish to compare our privacy practices with organizations such as TRUSTe. TRUSTe is an independent, non-profit organization whose mission is to build users' trust and confidence in the Internet by promoting the use of fair information practices. MasterSurgeon is not a licensee of TRUSTe’s privacy program but is committed to complying with TRUSTe’s policies and practices.

If you have questions or concerns regarding this statement, you should contact Privacy Information Department by emailing , by calling 646.519.2451, or by sending a letter to the Privacy Information Department at MasterSurgeon will promptly respond to your inquiry in order to resolve your issue.

MasterSurgeon is vigilant about protecting your data and personal privacy. This statement describes the following:

1. What information we collect from visitors to our website
2. How MasterSurgeon uses the information we collect
3. How and with whom the information is shared
4. How you can opt-in to or opt-out of information collection and use of the information
5. Our policy on correcting and updating personal identifier information.

What Information We Collect

MasterSurgeon collects information such as your name, email address, zip code, credit card information and other personal information to contact you, verify your identity, and confirm receipt of your information from the physicians who are members of MasterSurgeon (“Account Information”). MasterSurgeon does not collect such information as your social security number, email passwords, or driver’s license number.

We also receive from you certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies" and we obtain certain types of information when your Web browser accesses More information about’s use of "cookies" is discussed below. MasterSurgeon also automatically receives and records information provided by you on our server logs including information obtained from your browser, including your IP address and the page(s) you request.

In order to tailor our communications to you in the future as well as improve our products and services we may also ask you to provide us with consumer satisfaction information and other data regarding your personal or professional interests, experience with our physician’s services and MasterSurgeon’s services and products, and more detailed contact preferences. You always have the option of choosing not to provide us with this type of information.

• Your Account Information is password-protected. In certain areas, MasterSurgeon uses industry-standard SSL-encryption to protect data transmissions of your Account Information to verify your purchase(s).

• If we are asked by court order to provide Account Information on a specific user - we may do so.

Use of Data uses your information to complete your physician selection and patient scheduling transaction, to better understand your needs and provide you with excellent service and assistance. Specifically, we use your information to help you complete a transaction, including fulfillment of patient scheduling with a physician of your choosing, to provide physician information and schedules tailored to your interests, needs, specialty, or geographical requirements, to communicate back to you, to update you on service and benefits, to personalize our Web sites for you, and to resolve customer issues with services. Credit card numbers are used only for payment processing and fraud protection, and are not used for other purposes without your permission.

• MasterSurgeon does not store or manage any of your credit card information.

Use of Your Email Address

MASTERSURGEON does not sell, rent or share your Account Information with third parties. If you provide us with your email address when you register as a customer or select a physician or schedule with a member physician, we may occasionally send you email with recommendations or notices of new products, prices, and services. Unless you opt out we may use your registration name and email address to send you promotional materials from MasterSurgeon that we think may interest you. At the time you register or conduct a physician related transaction, you will be given the opportunity to opt into or out of this service. If you do not initially choose to opt out, you may still block future email of this type, simply by following the unsubscribe instructions that accompany all such communications.

Separately, we send service notifications via email to keep you informed about the status of your scheduling with a member physician and to provide updates and technical notices. These messages are essential to the functionality of our services. Therefore there is no opt-out available for service notifications and these messages cannot be blocked.

We follow strict best practices for email marketing and customer contact. For more information on our practices, please see "Use of Data."

For advertising purposes, visitor and customer information is statistically aggregated and reported to physician members and potential members. However, we do not disclose to these individuals or entities any information that could be used to personally identify you, such as your name, email address, account, password, or transaction history.

Links contains links to other Web sites that are not owned or operated by but by physician members and other third parties. As such, does not accept liability for misuse of any information by any Web site to which we may link. Please read the privacy statements of these linked sites, as their privacy policies may differ from ours.

Cookies uses software tags called "cookies" to identify customers when they visit our site. Cookies remember user preferences and allow us to tailor our services to the customers needs. Additionally, cookies help us identify returning users to so that we do not have to ask them to enter their email and password with every visit. The information we collect with cookies is not sold, rented, or shared with any outside parties. We also ask that you fill in your first name and last name in a box so that our customer support services can identify and assist you in case of login problems or other issues related to your Account. We cannot provide services to users who do not give their consent to the data processing carried out through cookies or whose browsers are set to reject all cookies.

Log Files maintains log files of visitors to our site. Any information gathered in these log files is not linked personally identifying information. Log files manage traffic load in order to provide reliable service to visitors and customers. Information that is collected and maintained in the log files includes IP addresses and browser types.


We collect user feedback, and from this feedback we derive user testimonials that appear on the site from our feedback form. These testimonials are used only after we have informed and obtained permission from the sender of the testimonial.

Access/Correct/Update/Delete User Information customers can access, update, correct, or delete the personal information held by by contacting Privacy Information Department at privacy@


Information Security

All information gathered on the site is stored and maintained in secure facilities that limit access to authorized personnel only. The web sites are regularly tested for security breaches to ensure that all information collected is secure from unauthorized viewing. Personal information on our customers is protected in transit via HTTPS and SSL security. Credit card information has multiple layers of security, including encryption in storage and SSL in transit.

Retention of Information will keep personal information of its users for as long as they are registered subscribers or utilize member physician’s services, and for a reasonable time thereafter.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.

Notification of Changes

If we make a material (non-editorial) change to our privacy policy, we will post a notice on our site so our users are aware of the change. If we make a significant change to the way we use, treat or disclose personal information, we will notify users by email.